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Customer Service
Customer Support
Provides Superior Levels Of Availability 24/7
Preventing most importnat applications from downtime is what RAV-MG does best.
That's why we built support right into the center of solutions.
Benefits
Focus on preventing downtime and data loss brings you much more that basic break-fix- support.
if you're used to average server and software support, get ready to experience meaningful differences like these
Proactive, remote support
System monitoring and diagnostics are active 24/7 no just after an event has caused a problem.
This is key to our ability to ensure the availability of services rely on to support your most critical business processes
Immediate response from an availability expert
​Our response time and problem resolution skills are second to none.
Every highly skilled expert dedicated to helping you sustain availability 24/7
In-depth system health reporting
With diagnostic information always at their fingertips, our support team help determine the root cause of hardware and software issues. We then implement prevention plans to mitigate the risk of hitting known problems in the future
Full-service customer care
Business-critical customer support means 24/7 coverage. You won't have to search a self-help database or product manual to find an answer to a problem or question.
Critical is defined by your business needs
We offers a tailored support model to meet the unique requirements of your most critical business services. Our support professionals let your organization set the serverity of situations when you place a service call.
Single source of accountability
Deep knowledge and experience helps us resolve multivendor issues. We provide a single source of accountability for complex inter-related platform, system software and operating system support issues even when vendor responsibility is not immediately clear.
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